Refund Policy

Thank you for shopping at ZenShop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at [Your Business Name]. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at ZenShop, you agree to the terms set forth below along with ZenShop's Privacy Policy.

Easy Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 25 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

How to Initiate a Refund

To initiate a refund or exchange, please follow the steps below:

Contact Us: Reach out to our customer support team at [contact information] to initiate a return or exchange.
Pack All Items: In your return package, include the product you wish to return along with any accessories or free gifts you received with your order.
Send it back to us: Mail your return to the following address: [Return Address]

Please note that ZenShop will not cover return shipping costs.

Refund Eligibility

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The following situations are not included:

Orders made by mistake or under the misunderstanding of product features or functionality
Accidental or unsatisfactory purchases due to user error
Products returned more than [number of days] days after the original purchase

Processing Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days.

Late or Missing Refunds

If you’ve done all of this and you still have not received your refund yet, please contact us at [contact information].

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Damaged or Defective Items

In case you receive a damaged or defective item, please contact us immediately at [contact information]. We will provide a replacement or refund as quickly as possible.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Need Help?

For questions related to refunds and returns, please contact us at [contact information].

Please be aware that the specific details such as the number of days, contact information, and business name should be customized to match the policies of your business. Legal requirements vary by country, state, and industry, so make sure to comply with local laws and regulations.